Part 2: Making Other people successful with Markus Heinen of EY

In this follow up episode of Sparks by Ignium Phil Rose talks again with Markus Heinen, People Advisory Services Leader at EY for Germany, Switzerland and Austria. In this episode we talk about how business leaders can build empathy as they continue to look at how to better connect with people. We also discover Markus’s tips on innovating your business model and what an Ice Cream parlour in rural Germany needed to do to survive.
Summary:

In this follow up episode of Sparks by Ignium Phil Rose talks again with Markus Heinen, People Advisory Services Leader at EY for Germany, Switzerland and Austria. In this episode we talk about how business leaders can build empathy as they continue to look at how to better connect with people. We also discover Markus’s tips on innovating your business model and what an Ice Cream parlour in rural Germany needed to do to survive.

 

Part 2

·       Emotional Strategy

·       The Horizon Model

·       How to bring skills together

·       Business Model Innovation

·       Explore and Exploit

·       Coping during the Pandemic – Ice cream Parlour story

·       Building a better working world

·       Convergence between humans and technology

·       Markus’s one tip

 

[2.20]  Emotional intelligent side of the Business and the use of AI in recruiting.

[2:47]  Making digital successful and how to Fail often and fail early – appreciate how you can learn fast

[5:50]  “The War for Kindness” research of empathy and the impact of this on business people and organisations.  Resilience for people to change.

[8:10]  Can Holacracy work in large businesses? Experience from Zappos

[8:40]  The EY Horizon Model, 1,2,3 (Productivity and Performance zone, Transformation zone, Innovation and incubation zone) How an Agile leader can see across all three zones

[11:50] How to bring skills together to move to a new future.  Productivity Performance Zone clarification and digital initiative and optimisation to produce more cash

[13:59] Business model innovation

[15:19] We discuss Alex Osterwalder’s “Business Model Generation” and “The Invincible Company” including the difference between Explore and Exploit business models

[18:00] Markus discusses “The Loop Approach – How to Transform Your Organization from the Inside Out” from the founders of “the Dive”. Using Holacracy to transform an enterprise and create the fish swarm.

[18:22] Explore and exploit – how companies have coped during the pandemic.  

[19:40] The Ice Cream Parlour story and how to pivot your business with creative thinking

[24:18] Growth mindset versus fix mindset.  Creativity is key.  How the pandemic has accelerated the business digital experience in the ‘explore’ world

[26:35] Building a better working world has been ‘forced’ upon us.  Convergence between humans and Technology

[28:10] Why companies like Peloton and Headspace have exploded during the Pandemic as people strive to stay motivated

[29:30] Final question – Markus’s tip for the one thing that people need to consider NOW.

[30:50] Connecting with Markus Heinen

 

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Learn More: visit the Ignium https://www.igniumconsult.com/
Subscribe for more exclusive content in the Ignium Spark Tank https://www.igniumconsult.com/the-spark-tank/

More about Markus Heinen https://www.linkedin.com/in/markus-heinen-2ab208/

 

Books Referenced in this episode:

*The War for Kindness: Building Empathy in a Fractured World: https://amzn.to/3vlOQti

*You can listen on Audible here: https://amzn.to/3eCY4ve

*Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (The Strategyzer Series)  https://amzn.to/3qKGnMR

*Value Proposition Design: How to Create Products and Services Customers Want (The Strategyzer Series) https://amzn.to/3csSjxI

*The Invincible Company: How to Constantly Reinvent Your Organization with Inspiration From the World′s Best Business Models (The Strategyzer Series) https://amzn.to/3vq3Nuz

*The Loop Approach – How to Transform Your Organization from the Inside Out https://amzn.to/38DkN6R

And if you want to check out the cycling App I use you can find Rouvy here https://rouvy.com/en/

 

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